We encourage families to review our reservation process, pricing, health guarantee, and upcoming litters before submitting an application. If you have questions about size, temperament, or which litter may be the best fit for your family, we’re always happy to help.

How does the reservation process work?

Submit a puppy application. Once your application has been reviewed and approved, we will contact you within 24–48 hours.
A non-refundable $500 reservation fee is required to secure your place on the reservation list. Your reservation fee is applied toward the total purchase price of your puppy.
Reservation fees may be paid via QuickBooks or Zelle.
Puppy selection is completed in the order reservation fees are received.
As the puppies grow, we spend time getting to know each puppy’s individual temperament, personality, confidence, energy level, and overall development. Updated professional photos are also provided before puppy selections are made.
Puppy selections are typically completed around 8 weeks of age. We are always happy to help guide families based on lifestyle, preferences, and the type of temperament they are hoping for.
The remaining balance is due at the time of puppy selection unless other arrangements have been made in advance.
Once your puppy has completed the appropriate veterinary care, we will coordinate your individual go-home arrangements with you.

How does puppy selection work?

Puppy selection is completed in the order reservation fees are received.
As our puppies grow, we spend time getting to know each one individually and observing their temperament, personality, confidence, energy level, and overall development. Families will also receive updated professional photos before making their selection.
When selections begin, the first family on the reservation list will have the first choice, followed by each family in the order their reservation fee was received.
We are always happy to help guide you through the process. While color and markings are certainly part of what makes each puppy special, we encourage families to also consider temperament, lifestyle, activity level, and the type of companion they are hoping to welcome into their home.
Puppy selections are typically completed around 8 weeks of age, allowing us more time to truly get to know each puppy before helping families make their final choice.
Once your puppy has been selected and has completed the appropriate veterinary care, we will coordinate your puppy’s individual go-home arrangements with you.

What comes home with my puppy?
Every Brook & Bay puppy goes home with thoughtful care and support to help make the transition into their new family as smooth as possible.
Your puppy will go home with:
Age-appropriate vaccinations administered by a licensed veterinarian
Routine deworming
A veterinary health check
Microchip information
Our one-year health guarantee
30 days of Trupanion pet insurance eligibility
A small supply of the food your puppy is currently eating
A collection of professional digital photos of your puppy
Helpful information to make the transition home easier
We also remain available after go-home to answer questions and support our families as their puppy settles into their new routine.
Our goal is for you to feel prepared, confident, and excited as you begin life with your new Brook & Bay puppy.

What if I need to transfer my reservation to a future litter?

Reservation fees are non-refundable but may be transferred to a future litter with breeder approval.
We understand that plans can change. If the timing of a litter no longer works for your family, we are happy to work with you to transfer your reservation to a future available litter.
Your place on a future reservation list will be based on availability at the time of transfer.

What if a planned litter is smaller than expected or doesn’t result in a pregnancy?

While we carefully plan each breeding, nature does not always follow our timeline. Occasionally, a pregnancy may not occur or a litter may be smaller than anticipated.
If there are not enough puppies available for everyone on the reservation list, your reservation fee may be transferred to the next appropriate available litter.
We will always communicate with you and help guide you toward the best available option for your family.

How do I bring my puppy home?

We prefer for families to pick up their puppy in person whenever possible.
For families traveling from out of state, we can arrange to meet at Louisville International Airport or Nashville International Airport when planned in advance.
Nationwide puppy transportation may also be available for an additional fee. Transportation fees start at $500 and vary depending on destination, airfare, travel time, and the individual arrangements needed for your puppy.
We are happy to help coordinate the safest and most comfortable travel option for your puppy once your reservation is confirmed.

When is the final payment due?

The remaining balance is due at the time of puppy selection unless other arrangements have been approved in advance.
For added flexibility, financing through Affirm may be available directly through your QuickBooks invoice. If eligible, you can select the Affirm option when you click “View and Pay” and choose from the payment options offered to you by Affirm.
Payments may also be made by:
Cash
QuickBooks
Zelle
Check
If transportation is being arranged, any applicable transportation fees must be paid before your puppy’s scheduled travel date.
Affirm financing is subject to eligibility and approval through Affirm. Available terms and payment amounts may vary.

Do you offer a health guarantee?

Yes. Every Brook & Bay puppy is covered by our one-year health guarantee against qualifying life-threatening congenital or hereditary conditions, as outlined in our puppy contract.
We encourage families to review the full health guarantee before reserving a puppy so they understand the coverage, requirements, and terms.

Do you offer breeding rights?

Our puppies are placed as companion pets unless breeding rights have been approved in advance.

Breeding rights are not included with the standard purchase of a puppy and are considered only for approved breeding programs. Approval includes an interview, a review of the breeder’s program and practices, and a veterinary recommendation.

An additional fee applies for breeding rights and will be discussed individually with approved breeders.

Are companion puppies required to be spayed or neutered?

Yes. Puppies placed as companion pets are sold without breeding rights and are subject to the spay/neuter requirements outlined in our puppy contract.

Breeding rights must be approved and arranged in advance.

What if I can’t pick up my puppy on the scheduled go-home date?

We understand that schedules do not always line up perfectly, and we are happy to work with families when possible to coordinate an alternate pickup date.
If your puppy needs to remain with us beyond the scheduled go-home period, extended boarding may be available for an additional fee.
Boarding is currently $30 per day for up to three weeks and must be arranged in advance.